Tucson Water, like all City departments, is undergoing a number of changes to increase efficiency and improve performance. In addition, a large number of initiatives are either underway or under consideration, and these efforts are competing for limited staff and financial resources. In order to align everyone toward common goals and prioritize our efforts, this action plan was developed in concert with the department’s deputy directors and administrators. “Focus 21” will serve as our collective guidance document through the end of 2021. Progress will be measured and reported, and the action plan will be updated as necessary to assure we remain focused on the right things moving forward.
Read More: Focus 21 - PDF
FOCUS 21 - Section Videos
How to use a YouTube playlist
The videos below are embedded YouTube playlists, meaning they contain a series of videos that will play consecutively. There may be a several-second delay between videos as they load from YouTube.
If you wish to jump ahead and view a different video, you can view the playlist by clicking on the playlist icon in the top right hand corner of the video box. See Figure 1.
When you click on the playlist icon, a playlist sidebar will slide over, allowing you to select any video in that playlist. See Figure 2.
Note: Figures 1 and 2 are not videos, they are reference images. To access the Focus 21 videos, scroll down further on the page.
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In this video, Director Tim Thomure provides an overview of what Focus 21 is, and why it has been developed.
E1 – Continue Internal Career Path Development
E2 – Optimize Our Travel and Training
E3 – Support City-wide Compensation Efforts
E4 – Strengthen Internal Communications
E5 – Invest in Our Safety and Security
E6 – Actively Manage Employee Performance
C1 – Complete the New Solutions Center at TOPSC
C2 – Complete the Tucson Economic Advancement Center (TEAC)
C3 – Provide 24-Hour Customer Phone Access
C4 – Provide Daily (or Real-Time) Meter Data
C5 – Support Development of a City-Wide Customer Portal
C6 – Exceed Customer Expectations for Water Quality, Health, and Safety
C7 – Improve Our Customer Service “Spaces”
D1 – Complete the SCADA Implementation
D2 – Complete and Implement the IT BOP
D3 – Update Payment Processing System to Paymentus
D4 – Migrate to the City’s New Permitting System (EnerGov)
D5 – Migrate to the Next Generation Asset Management System (INFOR)
D6 – Implement the Next Generation Billing / Customer Information System
D7 – Foster a “Test Bed” Approach to New Solutions
I1 – Deliver the CIP
I2 – Increase Supply Resiliency
I3 – Address Known Customer Pain Points
I4 – Stabilize Future CIP’s
I5 – Reduce Lost and Unaccounted for Water
I6 – Comply with America’s Water Infrastructure Act (2018)
O1 – Succession Planning to Avoid Single Points of Failure and Facilitate Knowledge Transfer
O2 – Create a Formal Data Analysis/KPI/Bench-Marking Function
O3 – Revisit/Update/Create Standard Operating Procedures
O4 – Improve Financial Monitoring, Reporting, and Forecasting
O5 – Reorganize Based on Functional Areas and Prioritize Investments
Director Thomure discusses how you can help implement and improve upon this plan, and explains how Focus 21 relates to the City of Tucson's Culture Map.
Focus 21 - Live Presentation
Participate in the conversation. Text your questions to: 520-261-8620
This video was recorded from a YouTube livestream on August 26th. The presentation starts at approximately 24:30.